Meet the Faculty (M-Z)

Tracy Mabry

Attorney, CEO, & President, Tracy Mabry Law, P.A.

Tracy Mabry, Esq., has represented a broad range of health care industry providers over the past 30 years on transactional, regulatory compliance, and reimbursement matters, including: state licensure issues in Florida and Texas; Medicare and Medicaid provider enrollment issues; reimbursement issues, audits and appeals with Medicare, Medicaid, and non-governmental insurers/payers; state and federal fraud and abuse compliance, including voluntary disclosure and compliance audits; provider contracting and ventures; defense of licensed professionals in disciplinary investigations and peer review; sales, mergers, acquisitions, and changes of ownership of health care businesses; health care provider employment issues; health care information privacy and security issues (HIPAA and HITECH) for medical records and billings; electronic health records (EHR)/electronic medical records (EMR), health information technology (HIT), and international health care, including medical tourism and cross-border health care projects.

Presenting:

QUALITY & LEGALITY: DOING IT RIGHT
Wednesday, August 19 • 2:30-3:50 PM
Clinical & Quality Improvement Track

Arlene Maxim

Clinical Consultant, Axxess

With more than 40 years of nursing experience, Arlene Maxim, RN, HCS-C, previously co-founded regional multimillion-dollar Medicare-certified home health care companies, hospital-based home care and hospice companies, and transitional care programs. Early in her nursing career she combined her clinical knowledge with her home care and hospice interests and began working as a consultant in the home care and hospice field in 1986.

Maxim's working career has included direct patient care progressing to clinical management oversight, executive level operations in hospitals and post-acute care settings, risk management in multiple health care settings, transitional care management, as well as providing strategy for organic growth and acquisitions across post-acute settings.

The current focus of public speaking, training, and consulting include, but is not limited to: newly released Medicare Conditions of Participation (CoPs); face-to-face encounter requirement strategies; Pre-Claim Review; the Patient-Driven Groupings Model (PDGM), OASIS-D2; Star Ratings in home health and hospice; functional improvement in patients in the home; reductions in re-hospitalization; and, other significant changes we should expect in the near future.

Maxim currently leads innovative change across the health care continuum. She has developed and implemented a multiple post-acute care programs working closely with multiple hospitals, home care and hospice agencies, Accountable Care Organizations, etc. Her energy, dedication, and passion continue to positively change the post-acute world of health care.

Presenting:

USING REMOTE MONITORING TECHNOLOGY TO IMPROVE PATIENT OUTCOMES AND RETAIN STAFF
Tuesday, August 18 • 10:45-11:45 AM
Business & Operations Track

WHAT YOUR STAFF DOESN'T KNOW WILL HURT YOU
Wednesday, August 19 • 9:00-9:50 AM
Clinical & Quality Improvement Track

Kimberly McCormick

Executive Clinical Director, Home Health Strategic Management (HHSM)

Kimberly McCormick, RN, BSN, a highly accomplished nurse consultant in the home health industry, is Executive Clinical Director for Home Health Strategic Management (HHSM). Her 24 years of experience in home health — eight spent as administrator of a home health agency — has given her the experience and the knowledge to provide unrivaled insight into the home care arena.

McCormick served as an Associate Consultant with HHSM for two years, during which she established herself as an expert in the area of utilization management of home health services. During her time as a home health agency administrator, she achieved deficiency-free surveys by The Joint Commission, deficiency-free Department of Health and Centers for Medicare & Medicaid Services (CMS) surveys, and a 0.42% error rate on an Additional Documentation Request (ADR) audit.

Additionally, McCormick authors the HHSM nursing newsletter and regularly presents to industry professionals across the nation on home health care topics and care models, as proposed by CMS and the Medicare Payment Advisory Commission for the future of the home health industry.

Presenting:

DEVELOPING SUCCESSFUL PDGM CARE PLANS: A VALUE-ERA DEMO
Wednesday, August 19 • 10:20-11:40 AM
Medicare/PDGM Track

Neel Mehta

Senior Vice President, Corporate and Business Development, Honor

Neel Mehta leads all of Honor’s Corporate and Business Development activities. He was most recently Vice President of Business Development at Glow, a data science company focused on improving fertility outcomes. His prior experience includes leading business development at Inkling, an education technology focused company, as well as various roles at Google, from leading Google’s market entry into India to managing multi-million dollar advertising clients. Mehta has an M.B.A. from the Wharton School and a B.A. in Economics and a B.S.E in Systems Engineering from the University of Pennsylvania.

Presenting:

DIFFERENTIATE YOUR AGENCY WITH ADVANCED DEMENTIA CARE
Tuesday, August 18 • 10:45-11:45 AM
Private Care/Private Duty Track

Nanette Minton

Senior Clinical Coding Manager, MAC Legacy

Nanette Minton, RN, CHPCA, HCS-D, HCS-H, has been in the home care industry since 1997. She has served in a variety of roles, including clinical, administrative, consulting, education, and agency startup and development. Currently serving as the Senior Clinical Coding Manager for MAC Legacy, Minton provides day to day coding and quality support to the home care and hospice agencies receiving coding services. Minton's experience in the industry gives her a unique perspective and allows her to provide coding and audit knowledge firsthand to clients.

Presenting:

UNDERSTANDING CODING UNDER PDGM
Tuesday, August 18 • 10:45-11:45 AM
Medicare/PDGM Track

Linda Murphy

Chief Operating Officer, Concierge Home Care

Linda Murphy, RN, BSN, COS-C, CDP, RN-BC, is currently the Chief Operating Officer of Concierge Home Care (CHC), a regional home health care consortium. She has been in the health care arena since 1987, having started her career at the University of Florida as an emergency room charge nurse for 15 years.

Murphy discovered home health as a field nurse beginning in 2003, and the true difference you can make taking care of someone in their home. She spent the next 12 years working for Almost Family, a large, publicly-traded home health provider. She later assumed directorship of a small home health agency in Gainesville, Fla., where she was able to develop and implement many programs that bridged gaps in care as she saw them, including an in-home palliative care and oncology program. She continued to expand her leadership role and, in 2015, became responsible for sales and operations of 31 offices throughout the Florida market.

In June 2015, Murphy had the opportunity to apply all that she had learned in the post-acute arena as the Chief Executive Officer of CHC. Currently, CHC has offices throughout Florida. Over short four-year window, CHC become one of the largest providers in its service area. CHC's reputation as innovators and a provider of quality outcomes has allowed them partnerships with all their local hospitals as preferred providers.

Murphy has been involved with multiple bundling projects, Accountable Care Organizations, and initiated several pilot programs that have yielded reduced re-hospitalization rates while optimizing symptom management. She has been a published author multiple times and spoken on behalf of the Home Health Quality Improvement National Campaign about best practices for improving patient outcomes.

Presenting:

THE NEW APPROACH FOR THERAPY UTILIZATION UNDER THE PDGM & COVID-19: HOW TO IMPACT OUTCOMES FOR ALL
Tuesday, August 18 • 1:15-2:05 PM
Medicare/PDGM Track

Laura Page-Greifinger

President & Chairman, QIRT (Quality In Real Time)

Laura Page-Greifinger, RN, BSN, MPA, has more than 30 years of experience in senior-level health care management experience, including the development of multiple new programs and the provision of a variety of services and programs resulting in positive client outcomes. These services encompassed integrated health care services designed to mesh with individual operating entities' missions and goals. At times, these programs were the first of their kind in a region, necessitating education at all levels of professionals and community organizations, as well the education of referral inlets.

As founder and principle of QIRT (Quality In Real Time), Page-Greifinger's focus is post-acute organizational structure, the education and support of staff needed to succeed in this structure, key indicator development, quality outcomes for patients within the structure, project management, financial analysis, and profitability. This is the basis for QIRT's quality cycle management approach to post-acute organizational support: a reimagining of operations from end-to-end.

Page-Greifinger has served on multiple boards of directors and has been faculty for community health programs at the baccalaureate and graduate level. The most recent years of her career have been devoted to consulting with corporate entities to lay the foundation for industry success. Her extensive experience in the post-acute health care field has given her expert perspective on processes and an understanding of the uniqueness of each agency, clinician, and patient.

Presenting:

COST OF POOR QUALITY: WHAT DOES IT COST YOUR AGENCY?
Thursday, August 20 • 8:30-9:20 AM
Clinical & Quality Improvement Track

Sue Payne

Vice President & Chief Clinical Officer, Corridor

Sue Payne joined the Corridor team as the Vice President of Clinical Services & Innovation in December 2016 after Transpirus (where she was the Senior Vice President of Clinical Services) was acquired by Corridor. Corridor provides support services nationally to the home health and hospice industry, which includes operations consulting, revenue cycle management, education, and coding/OASIS review services.

In her role, Payne is responsible for identifying and implementing clinical and operational business development options to meet client needs. She has over 25 years in home care operations and strategic leadership. Prior to her role at Corridor, Payne was the Vice President of Home Health at Advanced Home Care and at Life Care at Home, both of which are multi-state home care providers. Previously, she was the Administrative Director at Bon Secours Home Care, a multi-site hospital-based home care agency.

Payne has experience with hospital-based, long-term care-based, and privately-held home care companies. She was the recipient of the 2011 Leadership Award from the Association for Home & Hospice Care of North Carolina. She has presented nationally for Press Ganey, the Visiting Nurses Association of America (VNAA), the American Congress of Healthcare Executives, and multiple state associations on topics such as preventing avoidable readmissions, value-based purchasing, staffing retention, and early careerist mentoring. She currently serves as a VNAA board member and co-chair for VNAA Governance Committee. Sue has a B.S. in Nursing from Radford University, an M.B.A. from the University of Tennessee-Chattanooga, and holds a Certification in Home Health/Hospice from the National Association for Home Care & Hospice.

Presenting:

PATIENT CARE AND FINANCIAL SUCCESS IN THE PDGM PAYMENT WORLD
Wednesday, August 19 • 8:30-9:50 AM
Medicare/PDGM Track

MaKisha Pressley-Callaham

Senior Provider Relations Representative, Palmetto GBA

MaKisha Pressley-Callaham, Ed.D., is a graduate of Nova Southeastern University with a Doctor of Education with an emphasis in Instructional Technology and Distance Education. She has over 23 years of experience with the Medicare program. In her current role as Senior Provider Relations Representative in Palmetto GBA’s Provider Outreach and Education Department, she is the point of contact for outreach and education activities related to home health and hospice billing guidelines and regulations.

Pressley-Callaham also has the responsibility to organize and develop educational materials, collaborate with providers and the Centers for Medicare & Medicaid Services regarding updates and changes to the Medicare program. With experience in Medicare communications, her expertise and knowledge enables her to explain complex statutes, legislative mandates, billing procedures, and policies in a manner easily understood by key stakeholders and program participants.

Presenting:

HITTING THE TARGET WITH MEDICARE
Friday, August 14 • 8:30 AM-12:30 PM
Medicare/PDGM Track

Tammy Ross

Senior Vice President of Professional Services, Axxess

Tammy Ross RN, BSN, MHA, is the Senior Vice President of Professional Services at Axxess, the fastest-growing home health care technology company. She oversees the professional services division at Axxess with a focus on practical operational solutions for the home health, home care, and hospice sectors of the post-acute care industry using technology. During her time at Axxess, Ross has implemented strategic directives and developed operational materials to educate the industry on important new initiatives.

Prior to joining Axxess in November 2018, Ross served as an executive consultant at Fazzi Associates, where she used her years of home health care leadership experience to assist clients with clinical and operational strategic planning and development. She also oversaw operations for a multi-state home health provider and was instrumental in creating disease management programs that lowered the Medicare spend rate and improved 5-Star Ratings. Her expertise helped open the first Medicare-certified home health and hospice agency in the U.S. territories of Guam and the Northern Mariana Islands. She also worked closely with Congress to expand the Women, Infant, and Children (WIC) food program to military families stationed overseas. Ross has extensive knowledge of Private Duty agency operations through her time as an agency owner. She opened a school to train certified nursing assistants and used those graduates to deliver specialty disease management programs for her Private Duty patients. The agency’s dementia program was highly desired by referral sources, caregivers, and providers. She is the co-developer of Maintenance Therapy a Palliative Care Approach, which is a rehab program based on the premise of the Jimmo v. Sebelius settlement, specifying that patients do not need rehabilitation potential to receive therapy services.

Ross is passionate about serving the community as a volunteer for her church’s Children’s Outreach Ministry through positive social activities. She is also a member of the San Antonio, Texas-area chapter of the Case Management Society of America (CMSA) where she provides volunteer case management services to homebound geriatric patients without other resources. In addition to her credentials as a certified case manager, she is a registered nurse with a Bachelor’s Degree in Nursing (BSN). She holds Master’s Degree in Health Care Administration from Columbia Southern University and has an advanced certification in Health Care Case Management and Quality Improvement.

Presenting:

TECHNOLOGY ENHANCED TRANSITION TO INTRA-DISCIPLINARY CARE
Tuesday, August 18 • 2:15-3:35 PM
Clinical & Quality Improvement Track

PRIVATE DUTY: A HOME HEALTH PDGM DIVERSIFICATION STRATEGY
Wednesday, August 19 • 2:30-3:50 PM
Business & Operations Track

Tom Rowinski

Chief Executive Officer, Ally

Tom Rowinski is the founder and Chief Executive Officer of Ally, a home care software solution. He has been a leader and visionary in software development for many years. As a Drexel University graduate, Rowinski co-founded and managed JTR Solutions, a Philadelphia-based custom software development company. Prior to JTR Solutions, he managed Global IT at Tyco International. He is a certified project management professional with responsibilities on multiple continents. In addition to being a software whiz, Rowinski enjoys outdoor activities and making music.

Presenting:

EVV MANDATE MADE EASY
Tuesday, August 18 • 1:15-2:05 PM
Business & Operations Track

Eric Scharber

Principal, Exact Recruiting, a Simione Talent Solution

Eric Scharber is a Principal at Simione Healthcare Consultants, leading all talent acquisition and employee retention efforts for the home care and hospice industry through Exact Recruiting, a Simione talent solution overseeing executive search and non-executive recruiting services, recruitment process outsourcing (RPO), compensation analysis and employee satisfaction survey services. After founding Exact Recruiting in 2005, he led the firm to become the top recruiting and executive search entity for the home care and hospice industry, serving clients across the U.S. and placing more than 1,500 professionals in 12 years of operation.

Scharber has spent his entire professional career in the health care recruiting, staffing and executive search industry — with the bulk of that time spent solely on home care and hospice. Earlier in his career, he honed his recruiting skills as an executive search consultant and recruiting manager for other health care recruiting companies that also specialized in home care and hospice. He is passionate in his goal of surpassing his client’s expectations and assisting them with talent acquisition and employee retention strategies.

Scharber earned a B.S. in Business Administration with specialization in marketing and public relations from the University of Florida.

Presenting:

HARNESSING STAR POWER: LEADERSHIP DEVELOPMENT AND ITS IMPACT ON FINANCIAL PERFORMANCE
Tuesday, August 18 • 2:15-3:35 PM
Business & Operations Track

Robert Simione

Director of Financial Consulting, Simione Healthcare Consultants

Rob Simione, CPA, leads financial consulting to support effective management and analysis in home care and hospice, including collaborative activities on benchmarking with a variety of information technology companies for Simione. He also served more than 10 years in financial consulting, and in corporate and tax accounting. A Certified Public Accountant in the State of New York, Simione has been instrumental as an interim financial executive for home care and hospice agencies and health networks. He has worked closely with a wide variety of organizations to develop financial, operational, marketing, and IT benchmarks that are critical to both daily business and long-term financial planning. Prior to his years with Simione, he worked for PricewaterhouseCoopers, where he received the Chairman’s Award for excellence in teamwork. He graduated from Villanova University with a B.S. in accounting.

Presenting:

HARNESSING STAR POWER: LEADERSHIP DEVELOPMENT AND ITS IMPACT ON FINANCIAL PERFORMANCE
Tuesday, August 18 • 2:15-3:35 PM
Business & Operations Track

Kimberly R. Smoak

Bureau Chief of Field Operations, Agency for Health Care Administration

Kimberly R. Smoak has been with the Florida Agency for Health Care Administration (AHCA) since August 1995. She is the Bureau Chief of Field Operations located in the Division of Health Quality Assurance, and is responsible for the oversight of field operations and the complaint administration unit. She is responsible for ensuring both federal and state survey work is completed timely, monitors quality improvement and quality assurance indicators for the division, training of survey staff and other agency staff, data management, and support functions. She is also the State Survey Agency Director for the State of Florida.

Smoak holds an M.S. in Health with an Aging Studies program emphasis. She is also a Qualified Intellectual Disability Professional. In 2009 and 2017, she received the Centers for Medicare & Medicaid Services' (CMS) Survey and Certification Achievement Awards for her work in survey and certification.

Presenting:

STATE POLICY UPDATE FOR ALL HOME HEALTH PROVIDERS
Thursday, August 20 • 9:30-10:50 AM
General Track

Kerry Termine

Clinical Consultant, OASIS Answers, Inc.

Kerry Termine, DPT, COS-C, COQS, COFS, BCHH-C, is a physical therapist with a doctorate in physical therapy. She has worked in the home health industry since 2007 as a field clinician, as well as in roles supporting coding and documentation for compliance and quality. She has over 10 years of experience conducting detailed reviews of clinical documentation for home health and hospice providers, focusing on OASIS and diagnosis coding accuracy, as well as regulatory compliance and documentation to support Medicare coverage. Termine is a certified coder and an American Health Information Management Association (AHIMA) approved ICD-10-CM trainer. She holds the Certificate for OASIS Specialist-Clinical (COS-C) designation and is a Clinical Consultant with OASIS Answers, Inc.

Presenting:

OASIS & PDGM: WHERE ARE WE NOW?
Thursday, August 20 • 8:00-9:20 AM
Medicare/PDGM Track

Vicky Trevarthan

RN Consultant, 5 Star Consultants

Vicky Trevarthan, RN, BSHCM, MHA candidate, has diversified knowledge and experience expanding over 25 years with national leaders in home health care. Her successes started as a clinical field nurse and expanded to corporate consultant.

Trevarthan is an Accredition Commission for Health Care (ACHC)-certified consultant and a former ACHC surveyor. She consults home care agencies on Quality Assurance and Performance Improvement (QAPI), regulatory compliance, and survey preparedness. She is an excellent educator and is able to teach your staff with easy-to-learn methods. She resides in Florida.

Presenting:

L👀K WITH 20/20 VISION AT REDUCING READMISSIONS AND ER VISITS WITH DISCHARGE PLANNING
Thursday, August 20 • 11:00-11:50 AM
Medicare/PDGM Track

AnnaMaria Turano

Vice President of Marketing, Synzi

AnnaMaria M. Turano, MBA, is responsible for leading all marketing and branding initiatives for Synzi. She previously was employed by Stratus Video as Vice President of Marketing, and led the effort to separate and rebrand its Telehealth division as the new company, Synzi. Prior to her client-side roles, Turano co-founded MCAworks, a strategic marketing consulting firm advising Fortune 500 companies on developing growth strategies.

A published writer, Turano is the co-author of Stopwatch Marketing: Take Charge of the Time When Your Customer Decides to Buy (Portfolio: 2008), and a featured contributing author to Shopper Marketing (Kogan: 2010; 2012). She has also been featured in Brandweek, AdAge, CBS News, U.S. News & World Report, CNET, Women's Wear Daily, and on First Business TV. Turano has also been an Adjunct Professor of Marketing at New York University, Fordham University, and the University of Tampa. She received both her B.A. and M.B.A. from the University of Chicago.

Presenting:

THE NEW APPROACH FOR THERAPY UTILIZATION UNDER PDGM & COVID-19: HOW TO IMPACT OUTCOMES FOR ALL
Tuesday, August 18 • 1:15-2:05 PM
Medicare/PDGM Track

Stephen Vaccaro

President of Provider Solutions, HHAeXchange

Stephen Vaccaro is President of Provider Solutions at HHAeXchange, an industry-leading home care management solution that connects payers, providers, and patients. With over 25 years of leadership experience in the health care industry, Vaccaro has spent time on both the payer and provider sides of the market. Prior to joining HHAeXchange, he was Senior Vice President and Program Integrity General Manager at Health Management Systems, Inc., where he was responsible for successfully building its program integrity vertical into an $80 million enterprise for payer clients in the state Medicaid, Medicaid managed care, and commercial health space.

Presenting:

A PROVIDER'S GUIDE TO EMPOWERING CAREGIVERS AND IMPROVING OUTCOMES
Tuesday, August 18 • 1:15-2:05 PM
Clinical & Quality Improvement Track

Kimberly Wilkerson

Home Health Solutions, LLC

Kim Wilkerson, MBA, LPN, CHCE, COS-C, HCS-D, is a home health industry consultant and veteran. One might say that she essentially "grew up" in home health, having spent almost her entire adult life working in it. After working for a few years for other companies, she managed to scrape together $5,000 for an initial payment for a home health agency outside of Houston with a census totaling five patients. Wilkerson sold the agency in 2007 after increasing it to a census of over 500 patients in three offices.

After "retiring" to Key West in 2008, Wilkerson then successfully opened a new home health agency in an area where there had only been one agency for over 25 years. She then sold that agency in 2017. Through these acquisitions, she has seen the good, the bad, and the ugly — and learned from it all. Active now in consulting with a focus on due diligence and compliance, she is a wealth of practical knowledge for anyone contemplating divesting an agency.

Presenting:

FLORIDA’S NEW NURSE DELEGATION LAW: RIGHT RN, RIGHT AIDE, RIGHT CARE
Wednesday, August 19 • 9:00-9:50 AM
Business & Operations Track

ORDERS MANAGEMENT UNDER PDGM
Wednesday, August 19 • 2:30-3:50 PM
Medicare/PDGM Track

Cara Mia Wilkins

Senior Provider Education Consultant, Palmetto GBA

Cara Mia Wilkins ("Mia") is a graduate from the University of South Carolina with a Bachelor of Arts degree. She has over 10 years of health care marketing experience. Wilkins currently serves as a Senior Provider Relations Representative for the Review Choice Demonstration (RCD) in Palmetto GBA’s Provider Outreach and Education Department. In this position, she travels throughout the United States conducting workshops, exhibits, and web-based training for providers on the RCD coverage and billing guidelines.

Presenting:

PALMETTO GBA REVIEW CHOICE DEMONSTRATION UPDATE
Thursday, August 20 • 8:30-9:20 AM
Medicare/PDGM Track

Shelle Womble

Home Care Sales & Operations Coach, corecubed

Shelle Womble possesses an incredibly in-depth understanding of the home care industry, from top to bottom and all the little nuances in between. With over 25 years of multi-state experience in the aging care arena, she has worked her way through a variety of sales management positions, from district regional manager of a single-unit agency, to director of operations and general manager of 50 branch locations in 11 states for a large home care franchise, and most notably, as national sales director.

Award-winning for her success in divisional leadership, Womble's broad range of experience in achieving positive growth in a variety of settings, combined with her knowledge of all the components of home care and how they work together, provides an unparalleled level of insight for the home care clients she serves. She is excited to partner with corecubed to help home care agencies across the country bolster their sales teams and get the results they want.

Presenting:

THE INQUIRY PROCESS IN FULL VIEW: IS YOUR AGENCY CRYSTAL CLEAR OR WEARING BLINDERS?
Wednesday, August 19 • 1:00-2:20 PM
Private Care/Private Duty Track

Stefanie Woodrow

Senior Healthcare Associate, Absolute Healthcare Associates, LLC

Stefanie Woodrow, RN, BSN, is a Senior Healthcare Consultant for Absolute Healthcare Associates, LLC. She has more than two decades of experience in the home care industry, which she has specialized in since 1994. For the past 15 years, her concentration has been in the home health and hospice spaces, providing consultation to both certified and non-certified providers.

While working as a home health and hospice provider, Woodrow worked in the capacities of RN Case Manager, Clinical Manager, Quality Assurance Director, Director of Education, Director of Operations, and Chief Operations Officer. In 2012, she stepped out of the provider role and began consulting with agencies across the country in an effort to help them achieve quality care delivery and compliance within their operations.

Presenting:

PRIVATE DUTY ACCREDITATION READINESS
Wednesday, August 19 • 9:00-9:50 AM
Private Care/Private Duty Track

Patricia Worrow

Claims & Collections Manager, VIP America, LLC

Since 2012, HCAF has recognized home care professionals for their dedication to the provision of quality home care and for their exemplary service to those they serve. HCAF is pleased to have such individuals be a part of the Association and honored to recognize them for their tireless efforts in helping to raise the bar for home care providers throughout the state. These individuals don’t just represent home care, rather, they are the essence of home care.

Patricia Worrow is the Claims & Collections Manager for VIP America, LLC, in Stuart, Fla. She is a native Floridian who loves to help organizations evaluate, integrate, launch, and optimize software utilization. She has amassed a diverse roster of experiences and has spent most of her career in the health care industry, initially gaining experience in hands-on patient care and advocacy working in a skilled nursing facility as a certified nursing assistant.

Worrow's advocacy ethic has been fueled by her own personal health struggles while learning to navigate health care industry, as well as by advocating for herself in order to receive quality health care. This passion led her to working in case management with high-risk pregnant teens and infants in small rural communities, where she was instrumental in expanding access to services and other unattainable resources through community-based grant-writing projects.

She has also led several large-scale organizations with their integration and new software implementation projects. Her eagerness is an inner desire to work smarter, not harder — to leverage what’s at your fingertips. Worrow was most successful partnering with TBC Corporation and Trintech to leverage the software ReconNET beyond its original intended capabilities to create automated processes for the department resulting in a two-day reduction in month-end close processes while also reducing the U.S. Department of the Treasury head count by 64 percent.

Worrow has spent the last two years taking a multi-location home care company with many varied lines of business (e.g., managed care organizations, Lead Agency, long-term care, private insurance) from 100-percent paper invoicing to Electronic Visit Verification and electronic records. While claims and collections is her primary job function by day, she is also a two-time cancer survivor, mother of one, and in her spare time she enjoys cooking, spoiling her friends and family, life in the slow lane, and hopes to someday write that book.

Presenting:

EVV MANDATE MADE EASY
Tuesday, August 18 • 1:15-2:05 PM
Business & Operations Track

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