MainCon | August 18-20

The View From Capitol Hill: Home Health's Policy Future in Focus

William A. Dombi, Esq., National Association for Home Care & Hospice

As president of the National Association for Home Care & Hospice, William Dombi has shown exemplary leadership throughout the COVID-19 pandemic. His unique vantage point of the recent federal policy changes impacting home health and hospice agencies across the nation include myriad legislative and regulatory developments that have dramatically overhauled home- and community-based care, with more changes in sight.

During this information-packed session, Dombi will examine federal policy and program changes in response to COVID-19 and lessons-learned from the pandemic. Additionally, this session will provide an analysis of the first seven months of the Patient-Driven Groupings Model (PDGM) and a look into what providers can expect in the CY 2021 Home Health System Rate Update Proposed Rule.

Don't miss this opportunity to hear these and other critical and timely updates from the industry's leading national voice and get your questions answered.

DAY & TIME

LEARNING TRACK

Tuesday, August 18 • 9:00-10:30 AM

Medicare/PDGM

Leading With Clarity: Conscious Leadership

Christina Crumbley, Signature HomeNow

We are all leaders, whether we are leading an entire organization, team, our own career, or family. How effectively we lead is critical. Conscious leadership is self-awareness and being able to understand how you show up as a leader, as well as the impact and influence you have on others. It’s the act of getting to know yourself not only as a leader, but as a person and what drives you at a deeper level. It’s learning how to bring intention into everything you do. Attend this session to become a conscious leader who leads with authenticity, speaks with integrity, and holds themselves accountable.

DAY & TIME

LEARNING TRACK

Tuesday, August 18 • 9:00-10:30 AM

Private Care/Private Duty

Understanding Coding Under PDGM

Nanette Minton, MAC Legacy

The expected outcome for this educational offering is to enhance the knowledge of the home health registered nurse whose job involves medical coding in an effort to learn how this procedure is affected by the Patient-Driven Groupings Model (PDGM). This session will explore ethical, accurate coding of patient claims under the new payment system beginning in CY 2020. Achievement of outcomes will be self-reported by the learner on the educational offering evaluation.

DAY & TIME

LEARNING TRACK

Tuesday, August 18 • 10:45-11:45 AM

Medicare/PDGM

Differentiate Your Agency With Advanced Dementia Care

Michelle Cornelius, Cypress HomeCare Solutions & Neel Mehta, Honor

In today’s competitive home care landscape, it is increasingly important for providers to stand out from competitors. One way to do so is by offering specialized care to better support clients living with dementia and their families. During this session, attendees will learn how to create a dementia program that provides better care for your clients, differentiates your agency from competitors, and helps grow your business.

DAY & TIME

LEARNING TRACK

Tuesday, August 18 • 10:45-11:45 AM

Private Care/Private Duty

Using Remote Monitoring Technology to Improve Patient Outcomes and Retain Staff

Arlene Maxim, Axxess

Using technology to augment home health care can be extremely valuable if clinicians know how to use it effectively. Agency owners and managers are beginning to see the critical role that telehealth and remote care monitoring can play in keeping patients at home and improving patient satisfaction. Telehealth and remote care monitoring can also improve clinician satisfaction if there is a good understanding of how to use it. During this session, we will discuss what to look for in a telehealth/remote care monitoring provider and how to market technology's ability to improve patient outcomes and staff satisfaction.

DAY & TIME

LEARNING TRACK

Tuesday, August 18 • 10:45-11:45 AM

Business & Operations

Lawsuits, Lost Reimbursements & Increased Visit Costs: How to Avoid These Pitfalls With Improved Clinical Documentation

Amy Cassata, Swift Medical & Heidi H. Cross, MSN, RN, FNP-BC, CWON

Wound care has historically been dreaded by a lot of home health agencies. Taking on these patients meant you were taking on a lot of risk. Wound care patients commonly deal with a lot of complex conditions, and they require very resource-intensive care, from both a staffing and supplies perspective. If the wound documentation is incomplete or inaccurate, it only compounds the problem — eating into your margins even more. Denied claims, unnecessary visits, increased dressing changes, and the most costly — litigation.

Wound lawsuits used to focus primarily on long-term care and acute care, but have started creeping into in-home care. A Florida court recently awarded over $3 million in damages to a patient because an agency didn’t document completely and accurately. Litigation has even gone as far as a licensed practical nurse being charged with aggravated manslaughter for inadequately treating pressure injuries.

During this session, our clinical documentation experts will cover the:
• 11 essential elements of wound documentation and how to ensure your nurses complete them;
• Common mistakes that lead to denied claims, unnecessary visits, supply waste and litigation; and,
• Clinical best practices in wound documentation, care and reporting that reduce the risk of taking on wound patients.

With wound care being one of the most highly reimbursed under the PDGM, you don’t want to have to turn away patients just because you don’t have a handle on your documentation.

Attendees will be provided with a copy of Cross’ WoundSource Whitepaper, Legal Perils and Pitfalls of Wound Care, and a checklist to ensure you have all the necessary procedures in place to avoid risk.

DAY & TIME

LEARNING TRACK

Tuesday, August 18 • 10:45-11:45 AM

Clinical & Quality Improvement

The New Approach for Therapy Utilization Under the PDGM & COVID-19: How to Impact Outcomes for All

Linda Murphy, Concierge Home Care & AnnaMaria Turano, Synzi

Therapy visits — physical, occupational, and/or speech–language pathology — are typically seen as a revenue driver for home health agencies based on the number of visits prescribed by the physician. Between 1997 and 2018, therapy visits increased from being the source of 10 percent of all home health visits to 39 percent, according to the Medicare Payment Advisory Commission. However, providers considered "heavy prescribers" or "over-prescribers" under the former therapy model will be disinclined to focus on maximizing the number of visits under the Patient-Driven Groupings Model (PDGM), Medicare's new payment model. Providers must be out with the old and in with the new therapy model, which prioritizes outcomes while simultaneously containing costs for therapy visits under the PDGM.

This session will highlight how Concierge Home Care has achieved better outcomes for patients and their business with virtual care technology and telehealth apps. By supplementing in-person therapy with virtual visits and ongoing messaging, patients have become more engaged in their treatment and are realizing better outcomes compared to the former therapy model. Virtual care technology has enabled Concierge to support more therapy patients with high-quality individualized care while improving agency profitability. Utilizing telehealth technology has also become more critical to continuing care amid the coronavirus pandemic. Given the risks of infection and transmission from in-person appointments, virtual visits are helping agencies proactively provide safer care while protecting staff, patients, and limited personal protective equipment.

As a result of using virtual care and telehealth apps, Concierge's therapists are more satisfied with their ability to better manage their patients, treat more patients, and even provide treatment during evenings or weekends. Providing this flexibility to staff not only helps the agency more effectively recruit and retain qualified staff, but it increases their efficiency as the demand for physical therapy will only increase as Baby Boomers age.

DAY & TIME

LEARNING TRACK

Tuesday, August 18 • 1:15-2:05 PM

Medicare/PDGM

Unique Solutions to Recruitment of Staff

Alex Chamberlain, EasyLiving, Inc.

Starting your own home health aide training program will increase your recruitment and retention goals by certifying caregivers as home health aides. Moreover, a well-developed training program can increase recruitment numbers by at least five new staff members each week! Attend this session to learn how your agency can hire based on availability and location, and do the training for the client.

DAY & TIME

LEARNING TRACK

Tuesday, August 18 • 1:15-2:05 PM

Private Care/Private Duty

EVV Mandate Made Easy

Tom Rowinski & Patricia Worrow, VIP America, LLC

The Medicaid Electronic Visit Verification (EVV) mandate has caused widespread issues for providers as they strive to become compliant with the federal requirement. This session will offer a case study of one home health agency's success story with the EVV mandate integration utilizing Ally software that can give your business the leverage needed to meet the compliance guidelines.

DAY & TIME

LEARNING TRACK

Tuesday, August 18 • 1:15-2:05 PM

Business & Operations

A Provider's Guide to Empowering Caregivers and Improving Outcomes

Richard Keller, All Metro Health Care & Stephen Vaccaro, HHAeXchange

As the health care industry transitions from a fee-for-service model to a value-based approach, home health care providers must shift their focus to how they will improve patient outcomes and prove their value to payors. At the same time this transition is occurring, there is a major shortage of caregivers across the nation, resulting in caregiving being among the most difficult jobs to recruit for in America.

During this presentation, Richard Keller, President of All Metro Health Care, will explain how his agency is meeting this challenge with a value-based care approach that has improved staff retention and patient care. Along with Stephen Vaccaro, Director of Client Success at HHAeXchange, Keller will share how All Metro Health Care has empowered caregivers and its care team with the training and tools to collect patient observations and use real-time alerting to reduce avoidable accidents.

DAY & TIME

LEARNING TRACK

Tuesday, August 18 • 1:15-2:05 PM

Clinical & Quality Improvement

PDGM & RCD: Making the Two Work!

Melinda A. Gaboury, Healthcare Provider Solutions, Inc.

With the onslaught of the Review Choice Demonstration (RCD) in the midst of the Patient-Driven Groupings Model (PDGM) implementation, home health providers are struggling to balance the two and understand what is or is not required. This session will dig deep with intricate details of scenarios that have raised concerns and what providers should do to address them.

DAY & TIME

LEARNING TRACK

Tuesday, August 18 • 2:15-3:35 PM

Medicare/PDGM

Navigating the Nuances & Pitfalls of Long-Term Care Insurance: How Providers Can Distinguish Themselves in the Marketplace

Kevin M. Dunn, Esq., Steven M. Dunn, P.A. & Steven M. Dunn, Esq., Steven M. Dunn, P.A., Paradigm Senior Services

The session will outline some of the more important and complicated aspects of long-term care (LTC) insurance. Likewise, the presentation will address what providers must know in order to have a basic proficiency in policies. Attend this session to learn how to market your agency to LTC insurance policyholders and set your agency apart from the competition.

DAY & TIME

LEARNING TRACK

Tuesday, August 18 • 2:15-3:35 PM

Private Care/Private Duty

Harnessing Star Power: Leadership Development and its Impact on Financial Performance

Robert Simione, Simione Healthcare Consultants & Eric Scharber, Exact Recruiting, a Simione Talent Solution

Developing leaders may be the best investment you make to accelerate financial performance in your home care and hospice organization. Research shows that more than 90 percent of employees say they would stay at a company longer if it invested in their careers. Building teams and developing leaders at every level of your organization requires a commitment to proven methods for recruiting and engaging employees across disciplines. Learn about competitive programs for recruiting, compensation, training and advancement that will help your leaders positively impact the bottom line.

DAY & TIME

LEARNING TRACK

Tuesday, August 18 • 2:15-3:35 PM

Business & Operations

Technology Enhanced Transition to Intra-Disciplinary Care

Tammy Ross, Axxess

Every day through the end of this decade 10,000 Americans become Medicare-eligible, creating further strain on an already overstressed system. The average age of a nurse is 50 years old, with only seven out of 10 nurses interested in full-time employment. In short, the "Silver Tsunami" and the aging workforce challenge are creating a perfect storm for the post-acute care industry. Home health care providers must work across the care continuum using an intra-disciplinary approach to care to create efficient and positive patient outcomes. Nurses are not computers, but technology can and must be utilized to enhance the transition from a siloed multi-disciplinary approach to a collaborative, proactive intra-disciplinary approach to care. During this session, attendees will learn how the changing workforce demographics demand technology-enhanced care and explore new advancements in technology in the post-acute care industry. Attendees will gain insight in how intra-disciplinary care throughout the continuum will lead to improved patient touch points through a collaborative approach to care, leading to a deeper understanding of technology-enhanced care for home health, hospice, and private care providers.

DAY & TIME

LEARNING TRACK

Tuesday, August 18 • 2:15-3:35 PM

Clinical & Quality Improvement

President's Address & Excellence in Home Care Awards

Denise Bellville, Comprehensive Home Care

Since 2012, HCAF has recognized home care professionals for their dedication to the provision of quality home care and for their exemplary service to those they serve. HCAF is pleased to have such individuals be a part of the Association and honored to recognize them for their tireless efforts in helping to raise the bar for home care providers throughout the state. These individuals don’t just represent home care, rather, they are the essence of home care.

DAY & TIME

LEARNING TRACK

Tuesday, August 18 • 3:50-4:20 PM

General

Epidemics & Pandemics Lessons Learned Panel

J'non Griffin, Home Health Solutions, LLC (Moderator)

The once-in-a-century COVID-19 pandemic has afflicted every industry, organization, and individual in some way, ranging from cash flow to emergency preparedness to personal health and safety. In response, home health providers have united on the front lines in courageous service and dedication to their profession. During this panel forum, leaders from all sectors of the in-home care industry will discuss the issues that have evolved throughout the pandemic and examine lessons learned from public policy, provider, and emergency response perspectives. Attend and join in the discussion!

DAY & TIME

LEARNING TRACK

Tuesday, August 18 • 4:30-5:30 PM

General

Patient Care and Financial Success in the PDGM Payment World

Christopher Attaya, Strategic Healthcare Programs (SHP) & Sue Payne, Corridor

This session will review the latest updates from the Centers for Medicare & Medicaid Services (CMS), and initial lessons-learned in the half-year since the Patient-Driven Groupings Model (PDGM) has been implemented. Case studies will be presented that focus on care of the patient with a specific primary diagnosis, and differences between caring for the patient under the Prospective Payment System versus the PDGM. Additional areas of focus will be key clinical, operational, and financial considerations to achieve success under the PDGM, as well as a review of real-time data of the latest benchmarks under the new PDGM payment world.

DAY & TIME

LEARNING TRACK

Wednesday, August 19 • 8:30-9:50 AM

Medicare/PDGM

Private Duty Accreditation Readiness

Stefanie Woodrow, Absolute Healthcare Associates, LLC

Florida does not require home health agencies providing only non-skilled care to be accredited by one of the three accrediting bodies. For Private Duty agencies seeking to provide skilled home health services, including nursing and therapy, this session will review the steps needed to prepare for and obtain accreditation, including both initial or subsequent.

DAY & TIME

LEARNING TRACK

Wednesday, August 19 • 9:00-9:50 AM

Private Care/Private Duty

Florida’s New Nurse Delegation Law: Right RN, Right Aide, Right Care

J'non Griffin & Kimberly Wilkerson, Home Health Solutions, LLC

Approximately 8.2 million direct care job openings are expected between 2018 and 2028, with more than half predicted to be in the home care industry, according to a recent report from PHI. In an effort to address this workforce shortage crisis, Florida lawmakers this past Legislative Session passed House Bill 607 to expand the scope of practice for direct care workers, including certified nursing assistants and home health aides. As a result, direct care workers are permitted to perform the following tasks if delegated by and under the supervision of a registered nurse (RN):
• Medication administration;
• Routine preventative skin care;
• Basic wound care; and,
• Assistance with nebulizer treatments.

During this session, you will learn the state’s requirements that RNs and direct care workers must meet before delegation may occur, including minimum training and education, step-by-step procedures direct care workers must follow when performing new tasks, and what risks RNs face for knowingly delegating tasks to a direct care worker that is not qualified by training, experience, certification, or licensure to perform them.

Attend this session to have a clear view of the advantages of nurse delegation and how it can empower direct care workers, reduce health care costs, and protect access to in-home care for Floridians.

DAY & TIME

LEARNING TRACK

Wednesday, August 19 • 9:00-9:50 AM

Business & Operations

What Your Staff Doesn't Know WILL Hurt You

Arlene Maxim, Axxess

Over the past five years, the home health care industry has experienced numerous and significant changes. Oftentimes, providers have failed to educate staff in a way that enables them to adapt and implement necessary changes. During this session, Axxess Clinical Consultant Arlene Maxim, RN, HCS-C, will discuss how managers can more effectively encourage and engage staff to stay updated on industry trends that impact their day-to-day work. Additionally, this session will provide innovative tips for keeping the excitement of ‘always learning’ alive, as well as topics that demand your focus over the next year.

DAY & TIME

LEARNING TRACK

Wednesday, August 19 • 9:00-9:50 AM

Clinical & Quality Improvement

Developing Successful PDGM Care Plans: A Value-Era Demo

Arnie Cisneros & Kimberly McCormick, Home Health Strategic Management (HHSM)

Initial education and preparation for the Patient-Driven Groupings Model (PDGM) has primarily focused on structural, coding, and billing aspects of the value-based payment model. As a result, there has been little help for home health providers in terms of managing the clinical programming aspect of the volume-to-value shift required to thrive under the PDGM and subsequent reforms. Prospective Payment System (PPS)-era care plans fail to achieve the value shift required for elite-level success when transposed onto the PDGM structure, and many agencies still struggle with plan of care development. Not surprisingly, agencies post outcomes that, at best, allow them to survive under the PDGM.

In order to thrive under the PDGM and related IMPACT Act reforms, providers must turn the page to value-based production protocols. Many have failed to perform this transition and, as a result, they consistently post compromised clinical and fiscal outcomes. By following the clinical directives of the PDGM, providers should be posting better clinical and fiscal results than they did during the PPS era based on the volume-to-value aspect of the model. This progressive session addresses the programming transitions required for better outcomes under the PDGM compared to those during the PPS era through multiple case studies of plan of care production.

DAY & TIME

LEARNING TRACK

Wednesday, August 19 • 10:20-11:40 AM

Medicare/PDGM

Data vs. Insights: How Business Intelligence Tools Improve Outcomes and Operational Efficiencies

Kelly Bishop, AlayaCare

Home health care providers are transforming their businesses to adjust to tectonic shifts in the industry, including, among others:
• Aging populations with complex chronic illnesses, which demands more funding and better reimbursement — a tall order, to say the least;
• A shift to bundled reimbursement, which demands quality- and health-based outcome measures that are difficult to extract and report against; and,
• Rising labor costs, inefficient utilization, and lack of employee performance insight.

These challenges and others compound an industry that is already under an enormous profit margin compression. The shift to electronic medical records, digital systems, and cloud computing has made capturing and compiling large amounts of data much easier. However, despite all of this captured data, providers are generally faced with the challenge of not knowing how to leverage the data beyond basic reporting. Moreover, in the home- and community-based care sector, visits, operational information, and clinical data are often stored in paper format. If this data is digitally available, oftentimes it resides in siloed databases. Such system deficiencies make it nearly impossible to gain a holistic view of operations and eliminates the provider's ability to “pivot” data.
The optimal solution is for providers to be obsessed about data-driven decision making. Thankfully, the rise of business intelligence is unlocking actionable insights that will dramatically improve home and community care organizations. Attend this session for a roadmap to utilizing your data efficiently and effectively to grow your business.

DAY & TIME

LEARNING TRACK

Wednesday, August 19 • 10:20-11:40 AM

Private Care/Private Duty

Successfully Weathering the PDGM Storm: Strategies to Reduce Costs Through Operational Efficiencies

Amy Cassata, Swift Medical & Seth Joseph, Summit Health

Maintaining profit margins is a critical priority for business owners every day of the year, but it takes on new significance in 2020 with the Medicare Patient-Driven Groupings Model (PDGM) in full force. Metrics under the new payment model will be integral to the agency's overall success, including managing operations and projecting financial outcomes.

Some industry experts are predicting that up to 20 percent of agencies will fold this year because of tightened cash flow, and that’s why Seth Joseph, a management consultant from Summit Health, LLC, has been focused on developing three key strategies for home health providers to safeguard agencies from financial instability.

During this session, Seth will share his strategies to weather the PDGM storm:
1. How to implement intelligent labor optimization to increase margins by up to 30 percent;
2. Understanding and focusing on delivering high reimbursement services, such as wound care; and,
3. Best practices in delivering care in the most cost efficient way to maximize margins and grow revenue.

DAY & TIME

LEARNING TRACK

Wednesday, August 19 • 10:20-11:40 AM

Business & Operations

PDGM: Revenue Cycle at its Finest!

Melinda A. Gaboury, Healthcare Provider Solutions, Inc.

As the Patient-Driven Groupings Model (PDGM) begins to really take shape at the agency level, there is a deep concern among providers to ensure that all pieces of the puzzle fit perfectly. This session will review the intake process and orders management in order to highlight everything that should be taking place prior to the claim reaching your billing department. Additionally, this session will walk home health providers through the current claims processing issues that exist under the PDGM and review action items you can develop in order to prevent billing issues from originating from your agency.

DAY & TIME

LEARNING TRACK

Wednesday, August 19 • 1:00-2:20 PM

Medicare/PDGM

The Inquiry Process in Full View: Is Your Agency Crystal Clear or Wearing Blinders?

Shelle Womble, corecubed

Common scenario: You have spent thousands of marketing dollars to draw in consumers and referrers.

Common concern: When the phone rings, does your staff execute the inquiry process with the care, finesse, and the expertise necessary to close the sale?

Many agency administrators do not regularly listen to their agency's inquiry calls after staff is initially trained, a mistake that can result in business lost. When administrators take a closer look into how inquiries are handled, they are often surprised by what they see. Ongoing monitoring and constructive feedback are essential to ensure the inquiry team is driving the sales process throughout the call, and cultivating a meaningful relationship with the caller.

This session will analyze recordings of actual calls to agencies from around the country, and the corecubed team will help you to decipher what mistakes are being made and how to correct them with your inquiry team.

DAY & TIME

LEARNING TRACK

Wednesday, August 19 • 1:00-2:20 PM

Private Care/Private Duty

How to Navigate Ransomware, Negative Social Media, and Coronavirus in a HIPAA World

Lani M. Dornfeld, Esq., Brach Eichler LLC

Security events have become more rampant, and providers must be ever-vigilant in prevention and having a response plan in place prior to becoming victim to such attacks. This session will help home health agencies respond to ransomware and other data security events, negative social media and online reviews, and release of information concerning coronavirus (COVID-19) and other public health issues while remaining compliant with privacy laws. Negative social media, such as scathing online reviews, can heavily affect your bottom line. Responses to such reviews, however, can subject a provider to breach of privacy laws if written incorrectly. Coronavirus and other public health crises create special privacy challenges. HIPAA penalties and privacy lawsuits have the potential to bankrupt home health agencies. Attend this session for a discussion about how providers can reduce risk while remaining compliant.

DAY & TIME

LEARNING TRACK

Wednesday, August 19 • 1:00-2:20 PM

Business & Operations

Roadmap on Disposable Negative Pressure Wound Therapy Use in Home Health

Irina Gorovaya, Amity Healthcare Group, LLC

Use of disposable negative-pressure wound therapy (NPWT) has been changing the options for advanced wound care in the home setting. Devices such as the Smart Negative Pressure (SNaP®) Wound Care System and the PICO allow for more practical, portable, and user-friendly NPWT alternatives that do not even require use of power for operation. This versatile approach to wound care can be equally well-managed by skilled nurses as well as physical therapists. In addition, there is a statistical evidence of a decrease in rates of infection with the use of disposable NPWT.

Although the application of disposable NPWT devices is quite simple and home- and community-hospitable, utilization of disposable NPWT devices in the home continues to be quite convoluted and surrounded by questions related to billing, device cost coverage, staff competency, identification of patients who can benefit from the disposable NPWT, as well as potential effects on marketing strategies and referral sources.

Attend this session to get a clear picture of the benefits of NPWT solutions.

DAY & TIME

LEARNING TRACK

Wednesday, August 19 • 1:00-2:20 PM

Clinical & Quality Improvement

Orders Management Under PDGM

Kimberly Wilkerson, Home Health Solutions, LLC

This session will review practical ways to increase cash flow and ensure regulatory compliance using a physician's orders management system. We will cover how to perform an operational review to evaluate areas for improvement in communication and processes, as well as how to develop strong relationships with referral sources and a guide to establish best practice.

A comprehensive review of orders compliance will also be discussed to ensure you are obtaining and processing orders that are needed and avoiding those “orders” that never needed to be sent in the first place.

DAY & TIME

LEARNING TRACK

Wednesday, August 19 • 2:30-3:50 PM

Medicare/PDGM

20/20 View on Wage and Hour Issues

Grant Kindrick, Esq., BBDG Law

The session will cover wage and hour issues that impact every home health provider. The session will provide risk mitigation strategies to avoid employer liability and discuss policy options to avoid the prospect of potential claims. Given the current COVID-19 pandemic, the session will also address issues creating potential agency risks related to the virus in terms of wage and hour claims.

During this session, the attendee will gain an understanding of the following issues:
1. Wage and hour compensation issues impacting overtime;
2. Specific pitfalls employers routinely fall into creating wage and hour claim exposure; and,
3. Risk mitigation strategies and employer policies.

DAY & TIME

LEARNING TRACK

Wednesday, August 19 • 2:30-3:50 PM

Private Care/Private Duty

Private Duty: A Home Health PDGM Diversification Strategy

Tammy Ross, Axxess

The Medicare home health care sector recently experienced the most dramatic payment system overhaul in 20 years, resulting in cash flow issues and decreased revenue reimbursement for up to 40 percent of agencies. The Patient Driven Grouping Model (PDGM) has caused stand-alone agencies to look at business diversification to create additional revenue streams. On the other side of the fence, Private Duty agencies have increasingly focused on disease management, which not only creates additional revenue and improves cash flow, but it also improves patient outcomes by decreasing emergent care and hospitalization rates. During this session, explore the impact and challenges of the PDGM and learn how to build a Private Duty program focused on non-clinical disease management techniques. This session is a must for Private Duty providers to expand their agency's value propositions, and to Medicare-certified providers who wish to improve outcomes and gross margins.

DAY & TIME

LEARNING TRACK

Wednesday, August 19 • 2:30-3:50 PM

Business & Operations

Quality & Legality: Doing it Right

Nancy E. Allen, Solutions for Care, Inc. & Tracy Mabry, Esq., Tracy Mabry Law, P.A.

Let quality and legal requirements be the guide in our industry. Too often these requirements are considered an "add on", or something extra that has to be done. Quality and legal conformance should be so interwoven into an organization as to be seamless. During this session, attendees will obtain practical advice to avoid negative consequences and how to integrate what is expected into daily operations to deliver the care patients deserve.

DAY & TIME

LEARNING TRACK

Wednesday, August 19 • 2:30-3:50 PM

Clinical & Quality Improvement

Legal Updates and New Issues for All Home Care Providers

Elizabeth E. Hogue, Esq., Hogue Homecare

Despite COVID-19-related waivers, enforcement action continues under the anti-kickback statute. “Low hanging” fruit for enforcers still centers on relationships with medical directors. During this session, strategies to avoid common pitfalls will be presented with regard to this issue. Additionally, patients’ right to freedom of choice of providers remaining a “hot” industry topic. Providers have new allies in physicians, and also they continue to experience barriers to accessing patients in assisted living facilities. Updates on these issues will be presented, as well as an overview of the new Medicare Conditions of Participation for discharge planning for hospitals, which impact all types of home care providers. Learn all about it during this session!

DAY & TIME

LEARNING TRACK

Wednesday, August 19 • 4:00-5:00 PM

General

OASIS & PDGM: Where Are We Now?

Kerry Termine, OASIS Answers, Inc.

We are now eight months into the introduction of the Medicare Patient-Driven Groupings Model (PDGM). This presentation will review the OASIS items impacting payment, new guidance related to those items, what trends we are seeing now, and helpful tips for improved accuracy.

DAY & TIME

LEARNING TRACK

Thursday, August 20 • 8:00-9:20 AM

Medicare/PDGM

Palmetto GBA Review Choice Demonstration Update

Charles Canaan & Cara Mia Wilkins, Palmetto GBA

The Medicare Review Choice Demonstration (RCD) is set to begin soon in Florida, coinciding with the COVID-19 pandemic outbreak and the new Patient-Driven Groupings Model (PDGM) payment overhaul. Prepare now for RCD success with a webinar presentation by Palmetto GBA! This presentation will demonstrate how providers can select the review choice option through Palmetto GBA's online eServices portal, and reviews lessons learned from the RCD in Illinois, Ohio, and Texas. Don't miss this opportunity to hear directly from your Medicare Administrative Contractor and get answers to your questions.

DAY & TIME

LEARNING TRACK

Thursday, August 20 • 8:30-9:20 AM

Medicare/PDGM

Top KPIs Home Care Agency Owners Should Be Tracking and How to Use Them to Stand Out From the Competition

Todd Austin, Home Care Pulse

With increasing competition in the private care sector, agency owners need to be measuring and improving the right Key Performance Indicators (KPIs) to drive continual improvement and growth. Join Todd Austin, Chief Operating Offier of Home Care Pulse, as he discusses the top KPIs that private care agency owners should be tracking, how to use those KPIs to drive decisions, and how to leverage that data to gain referrals.

DAY & TIME

LEARNING TRACK

Thursday, August 20 • 8:30-9:20 AM

Private Care/Private Duty

How Florida Home Care Agencies Can Adapt to the New Normal of COVID-19

Kelly Bishop, AlayaCare

The COVID-19 pandemic has been a massive challenge for care providers across the United States, with few states under as much pressure as Florida. Kelly Bishop, the Director of Strategic Accounts at AlayaCare, will explore the avenues of financial relief and virtual care solutions that are currently available for agencies in Florida, provide updates on the Coronavirus Aid, Relief, and Economic Security (CARES) Act, and will touch on the implications of infectious disease control along with the best practices for planning scenarios after the COVID-19 pandemic. Bishop will then provide an overview on leveraging technology to support these processes and solutions as we strive to move forward into the “new normal” for the industry.

DAY & TIME

LEARNING TRACK

Thursday, August 20 • 8:30-9:20 AM

Business & Operations

Cost of Poor Quality: What Does it Cost Your Agency?

Laura Page-Greifinger, QIRT (Quality In Real Time)

People in the home health care industry often fail to consider the varied layers of quality care that are part of the patient journey through an episode. As the industry moves forward with value-based contracts and the Patient-Driven Groupings Model (PDGM), it is imperative that providers look at their present practices and observe if gaps exist. This session will review the processes that must be in place to ensure that quality is the priority and all workflow processes within the agency are "best practices" standards for the agency's workforce.

DAY & TIME

LEARNING TRACK

Thursday, August 20 • 8:30-9:20 AM

Clinical & Quality Improvement

State Policy Update for All Home Health Providers

Kimberly R. Smoak, Agency for Health Care Administration

Are you aware of the latest State laws and regulations that apply to all home health agencies? Join AHCA Chief of Field Operations and State Survey Agency Director Kimberly Smoak to be sure! During this session, she will provide an update on what’s new, what’s changed, and what your agency needs to do to maintain compliance. Don’t miss this opportunity to ask AHCA directly!

DAY & TIME

LEARNING TRACK

Thursday, August 20 • 9:30-10:50 AM

General

L👀k With 20/20 Vision at Reducing Readmissions and ER Visits With Discharge Planning

Vicky Trevarthan, 5 Star Consultants

The Centers for Medicare & Medicaid Services (CMS) twice revised the Medicare Conditions of Participation (CoPs) specific to discharge planning, which went into effect last year. The objective of the change was to reduce emergency department and hospital utilization during the provision of home health services and post-discharge. Provider outcomes will be impacted not only for utilization of the emergency department and hospital utilization during the episode of care, but also post-care. Now, providers may receive survey citations for discharge planning under the revised CoPs unlike in the past. Has your agency changed the way discharge planning is being carried out? Attend this session to get in-the-know and avoid getting dinged on your survey.

DAY & TIME

LEARNING TRACK

Thursday, August 20 • 11:00-11:50 AM

Medicare/PDGM

Caregiver Education: The Path to Solving the Caregiver Shortage and Improving Outcomes

Helen Adeosun, CareAcademy

As the U.S. population ages, there are several major challenges facing the health care industry — including home health care — such as the nationwide workforce shortage crisis and a transition to value-based care. Join Helen Adeosun, CEO and co-founder of CareAcademy, for a session that will challenge attendees to consider education’s role in keeping up with future workforce needs and improving client outcomes.

DAY & TIME

LEARNING TRACK

Thursday, August 20 • 11:00-11:50 AM

Private Care/Private Duty

When Caring is No Longer Possible: Staff Burnout and the Implications for the Future of Home Care

Jennifer Blake, Thornberry LTD.

Staff burnout and consequent loss of retention in the home care sector has long been a topic of concern. Decreasing reimbursement rates from payors has had a tremendous impact on the sector, including increased workloads, more documentation requirements, decreased levels of perceived autonomy by clinicians, higher levels of emotionality in the work environment, and decreased time to create meaningful relationships. The need to develop strategies to help prevent staff burnout is now more critical than ever.

This session will examine factors that can lead to staff burnout, mitigating factors that can play a role in prevention, and concrete strategies home care teams can use for prevention. The implications for the future of home care, increased levels of staff well-being, impacts on organizational success, and improvements in patient experiences will also be discussed.

DAY & TIME

LEARNING TRACK

Thursday, August 20 • 11:00-11:50 AM

Business & Operations

Adapting to the Shift of Virtual Care in Home Health

William Ashton & Haley Brown, Health Recovery Solutions

Florida-based Concierge Home Care first implemented telehealth in 2017, and now utilizes multiple virtual care platforms to remotely monitor patient symptoms, provide educational videos, and perform virtual visits. Concierge deployed a three-tier telehealth program, providing individualized care to patients across numerous conditions and varying levels of severity. The highest acuity patients are placed on the first tier. Concierge currently performs nearly 200 virtual visits per week across all three tiers, providing patients with access to skilled nursing, medical social workers, physical therapists, occupational therapists, and other health care professionals via virtual visits.

During this session, Haley Brown, RN, CHHCM, Concierge Home Care's Director of Complex Care, will outline the challenges the agency experienced prior to and during the transition to telehealth, as well as leadership decisions made to overcome these hurdles. In addition, this session will outline how to leverage a virtual care platform to individualize patient care to not only improve outcomes, but also patient and caregiver satisfaction and engagement. Finally, attend this session for a look at Concierge's approach to virtual visits, telehealth, and remote patient monitoring under the new Medicare payment model.

DAY & TIME

LEARNING TRACK

Thursday, August 20 • 11:00-11:50 AM

Clinical & Quality Improvement

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