MainCon | Thursday, August 13

Cost of Poor Quality: What Does it Cost Your Agency?

Laura Page-Greifinger, QIRT (Quality In Real Time)

People in the home health care industry often fail to consider the varied layers of quality care that are part of the patient journey through an episode. As the industry moves forward with value-based contracts and the Patient-Driven Groupings Model (PDGM), it is imperative that providers look at their present practices and observe if gaps exist. This session will review the processes that must be in place to ensure that quality is the priority and all workflow processes within the agency are "best practices" standards for the agency's workforce.

DAY & TIME

Thursday, August 13, 8:00-9:20 AM

MEETING ROOM

St. Cloud

LEARNING TRACK

Clinical & Quality Improvement

Palmetto GBA Review Choice Demonstration Update

Charles Canaan, Palmetto GBA
Cara Mia Wilkins, Palmetto GBA

The Medicare Review Choice Demonstration (RCD) is set to begin soon in Florida, coinciding with the COVID-19 pandemic outbreak and the new Patient-Driven Groupings Model (PDGM) payment overhaul. Prepare now for RCD success with a webinar presentation by Palmetto GBA! This presentation will demonstrate how providers can select the review choice option through Palmetto GBA's online eServices portal, and reviews lessons learned from the RCD in Illinois, Ohio, and Texas. Don't miss this opportunity to hear directly from your Medicare Administrative Contractor and get answers to your questions.

DAY & TIME

Thursday, August 13, 8:30-9:20 AM

MEETING ROOM

Osceola Ballroom E

LEARNING TRACK

Medicare/PDGM

OASIS & PDGM: Where Are We Now?

Kerry Termine, OASIS Answers, Inc.

We are now eight months into the introduction of the Medicare Patient-Driven Groupings Model (PDGM). This presentation will review the OASIS items impacting payment, new guidance related to those items, what trends we are seeing now, and helpful tips for improved accuracy.

DAY & TIME

Thursday, August 13, 8:30-9:20 AM

MEETING ROOM

Celebration

LEARNING TRACK

Medicare/PDGM

Top KPIs Home Care Agency Owners Should Be Tracking and How to Use Them to Stand Out From the Competition

Todd Austin, Home Care Plus

With increasing competition in the private care sector, agency owners need to be measuring and improving the right Key Performance Indicators (KPIs) to drive continual improvement and growth. Join Todd Austin, Chief Operating Offier of Home Care Pulse, as he discusses the top KPIs that private care agency owners should be tracking, how to use those KPIs to drive decisions, and how to leverage that data to gain referrals.

DAY & TIME

Thursday, August 13, 8:30-9:20 AM

MEETING ROOM

Harmony

LEARNING TRACK

Private Care/Private Duty

Designing a Comprehensive Self-Directed Care Model

Kelly Bishop, AlayaCare

Several countries, such as France, Germany, and Australia, have implemented self-directed models of care delivery, boosting patient satisfaction by giving individuals and families a greater say in their care packages. Two of the biggest challenges in implementing these care models are the impact on government budgets and ensuring quality, accountable care.

Kelly Bishop, Director of U.S. Strategic Accounts for AlayaCare, draws upon her expertise and experience supporting providers in Australia and the U.S. Her session will explore considerations in designing, developing, and implementing self-directed care options.

DAY & TIME

Thursday, August 13, 8:30-9:20 AM

MEETING ROOM

Kissimmee

LEARNING TRACK

Business & Operations

State Policy Update for All Home Health Providers

Kimberly R. Smoak, Agency for Health Care Administration

Are you aware of the latest State laws and regulations that apply to all home health agencies? Join AHCA Chief of Field Operations and State Survey Agency Director Kimberly Smoak to be sure! During this session, she will provide an update on what’s new, what’s changed, and what your agency needs to do to maintain compliance. Don’t miss this opportunity to ask AHCA directly!

DAY & TIME

Thursday, August 13, 9:30-10:50 AM

MEETING ROOM

Osceola Ballroom E

LEARNING TRACK

General

L👀k With 20/20 Vision at Reducing Readmissions and ER Visits With Discharge Planning

Vicky Trevarthan, 5 Star Consultants

The Centers for Medicare & Medicaid Services (CMS) twice revised the Medicare Conditions of Participation (CoPs) specific to discharge planning, which went into effect last year. The objective of the change was to reduce emergency department and hospital utilization during the provision of home health services and post-discharge. Provider outcomes will be impacted not only for utilization of the emergency department and hospital utilization during the episode of care, but also post-care. Now, providers may receive survey citations for discharge planning under the revised CoPs unlike in the past. Has your agency changed the way discharge planning is being carried out? Attend this session to get in-the-know and avoid getting dinged on your survey.

DAY & TIME

Thursday, August 13, 11:00-11:50 AM

MEETING ROOM

Celebration

LEARNING TRACK

Medicare/PDGM

Caregiver Education: The Path to Solving the Caregiver Shortage and Improving Outcomes

Helen Adeosun, CareAcademy

As the U.S. population ages, there are several major challenges facing the health care industry — including home health care — such as the nationwide workforce shortage crisis and a transition to value-based care. Join Helen Adeosun, CEO and co-founder of CareAcademy, for a session that will challenge attendees to consider education’s role in keeping up with future workforce needs and improving client outcomes.

DAY & TIME

Thursday, August 13, 11:00-11:50 AM

MEETING ROOM

Harmony

LEARNING TRACK

Private Care/Private Duty

When Caring is No Longer Possible: Staff Burnout and the Implications for the Future of Home Care

Jennifer Blake, Thornberry LTD.

Staff burnout and consequent loss of retention in the home care sector has long been a topic of concern. Decreasing reimbursement rates from payors has had a tremendous impact on the sector, including increased workloads, more documentation requirements, decreased levels of perceived autonomy by clinicians, higher levels of emotionality in the work environment, and decreased time to create meaningful relationships. The need to develop strategies to help prevent staff burnout is now more critical than ever.

This session will examine factors that can lead to staff burnout, mitigating factors that can play a role in prevention, and concrete strategies home care teams can use for prevention. The implications for the future of home care, increased levels of staff well-being, impacts on organizational success, and improvements in patient experiences will also be discussed.

DAY & TIME

Thursday, August 13, 11:00-11:50 AM

MEETING ROOM

Kissimmee

LEARNING TRACK

Business & Operations

Adapting to the Shift of Virtual Care in Home Health

Haley Brown, Health Recovery Solutions
William Ashton, Health Recovery Solutions

Florida-based Concierge Home Care first implemented telehealth in 2017, and now utilizes multiple virtual care platforms to remotely monitor patient symptoms, provide educational videos, and perform virtual visits. Concierge deployed a three-tier telehealth program, providing individualized care to patients across numerous conditions and varying levels of severity. The highest acuity patients are placed on the first tier. Concierge currently performs nearly 200 virtual visits per week across all three tiers, providing patients with access to skilled nursing, medical social workers, physical therapists, occupational therapists, and other health care professionals via virtual visits.

During this session, Haley Brown, RN, CHHCM, Concierge Home Care's Director of Complex Care, will outline the challenges the agency experienced prior to and during the transition to telehealth, as well as leadership decisions made to overcome these hurdles. In addition, this session will outline how to leverage a virtual care platform to individualize patient care to not only improve outcomes, but also patient and caregiver satisfaction and engagement. Finally, attend this session for a look at Concierge's approach to virtual visits, telehealth, and remote patient monitoring under the new Medicare payment model.

DAY & TIME

Thursday, August 13, 11:00-11:50 AM

MEETING ROOM

St. Cloud

LEARNING TRACK

Clinical & Quality Improvement

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